This Terms of Service is a legally binding agreement between "FunGames"—the official gaming portal of Funfinity Media Studio Co., Ltd.—and you, the user (hereinafter referred to as the "User") of the services provided by FunGames. These services include, but are not limited to, online video games, mobile applications, tools, and related products (collectively referred to as "Services") on the website https://fungames.vn/.

2.1. "Services": Includes all websites, applications, mobile games, and related services provided by FunGames, including updates, upgrades, additional features, and other utilities.

2.2. "User": Refers to any individual or entity that registers, accesses, or uses FunGames's Services.

2.3. "Account" or "Fun ID": Is a set of information used to identify the User and authenticate access to FunGames's Services.

2.4. "Content": Includes, but is not limited to, text, images, audio, animations, videos, software, designs, databases, and other resources related to the Services.

2.5. "FunCoin": Is the official virtual currency used within the FunGames system to conduct transactions for virtual items and in-game services. FunCoin has no value for conversion into cash or other assets.

2.6. "Personal Information": Refers to the information that the User provides to FunGames when registering for and using the Services.

3.1. Acceptance of Terms

This Terms of Service is a legally binding agreement between FunGames and the User. By using FunGames' services, you are deemed to have read, understood, and agreed to all terms, conditions, and policies contained herein. If you do not agree to all or any part of these Terms, please do not use or continue to use FunGames' Services.

3.2. Effectiveness and Scope of Application

• Effectiveness: These Terms are effective immediately from the moment the User accepts them.
• Scope: These terms apply to all of FunGames' current and future services and products. For certain specific services, FunGames may issue separate terms, which will be considered supplementary to these general terms. In the event of a conflict between the general terms and the specific terms, the specific terms will take precedence.

3.3. Changes and Updates to the Terms

• Right to Modify: FunGames reserves the right to adjust, supplement, modify, or remove any part of these Terms at any time.
• Notification: Changes may not be directly communicated to each User. FunGames will post the updated Terms on its official website and other platforms.
• Automatic Acceptance: Users are responsible for regularly checking for changes to the Terms. Your continued use of the Services after an update is posted signifies your acceptance of those changes. If you do not agree, your sole recourse is to stop using the Services and delete your account. FunGames is not liable for any damages resulting from your failure to keep up with or agree to these changes.

4.1. Account Registration and Management

To use the Services, you must register for an account on the FunGames system. The registration process requires you to provide accurate, complete, and legal personal information. Specifically:

• Registration Information: You must provide all required personal details, including your full name, date of birth, phone number, email address and any other information requested by the system.
• Purpose of Information Use: FunGames is committed to using this information solely to verify your identity, assist in resolving account disputes, recover passwords, and ensure the security of in-game transactions. FunGames reserves the right to refuse to address complaints if the registration information is inaccurate or incomplete.
• Responsibility to Update: It is your responsibility to promptly update your personal information whenever it changes to ensure its accuracy.

4.2. Username Policy

Usernames must not contain offensive, racist, religiously insulting, or illegal language. FunGames reserves the right to lock or change any violating account's username without notice.

4.3. Account Security and User Responsibility

• Security Responsibility: You are solely responsible for keeping your account information secure, including your username, password, and other protective details. You should not share this information with anyone, especially when logging in on public or untrusted devices.
• Unauthorized Actions: You must notify FunGames immediately if you discover that your account has been illegally accessed, stolen, or used for an unauthorized purpose.
• Limitation of Liability: FunGames will not be held responsible for any damages resulting from a User's disclosure of account information, use of an easily guessable password, or other careless actions.

4.4. Account Status

• New Account: An account that has just been created and has not been fully verified.
• Active Account: An account with verified personal information that allows full use of FunGames's features and services.
• Inactive Account: FunGames reserves the right to temporarily suspend or permanently delete accounts that have no login activity for a continuous period (e.g., 12 months). Data associated with these inactive accounts may also be deleted.

5.1. Currency and Conversion

• Official Currency: The sole virtual currency used in the FunGames system is FunCoin. FunCoins are used to purchase virtual items for in-game activities.
• Exchange Rate: The exchange rate from real money to FunCoins will be publicly announced by FunGames on its official channels and may change according to FunGames' policies at any given time.

5.2. Topping Up FunCoin

• Supported Methods: You can top up FunCoin through official payment channels supported by FunGames, including phone cards, bank cards, and e-wallets (like Momo, ZaloPay, etc.).
• User Responsibility: You are responsible for following the payment procedures of each partner. FunGames is not liable for any data entry errors or transaction failures caused by the payment service providers.
• Transaction Confirmation: A transaction is only considered successful once the FunCoin has been accurately credited to your account. Please check your FunCoin balance after each top-up.

5.3. No Refund Policy: Successful FunCoin top-up transactions are non-refundable, except in cases of a severe technical error on the part of FunGames. Users are responsible for carefully checking their transaction details before confirming payment.

5.4. Transaction Security: FunGames is committed to protecting user transaction information but will not be held liable for any loss of FunCoins resulting from user negligence, including but not limited to: revealing account information, using fraudulent tools, or conducting transactions on unofficial websites.

5.5. Transaction History: FunGames stores your transaction history for a specific period, such as 30 days. You can review this history at any time within your account management section. This allows you to easily track your spending and verify transactions.

5.6. Transaction Complaints: All complaints related to payments must be submitted to FunGames within 30 days from the date of the transaction. FunGames reserves the right to refuse to resolve complaints submitted after this period.

5.7. Payments by Minors: Users under 18 years of age must have the consent and supervision of a parent or legal guardian to make any payment transactions. FunGames reserves the right to request proof of such consent to ensure legal compliance and protect the user's interests. FunGames will not be held responsible for top-ups made without the consent of a parent or guardian.

6.1. Compliance with the Law: Users commit not to use the Services for any illegal purposes or to violate the laws of Vietnam.

6.2. Prohibited Conduct: Any behavior that negatively impacts the FunGames system is strictly prohibited, including:

• Using unauthorized tools or software to interfere with the system
• Spreading viruses, malware, or spam
• Cheating or exploiting game bugs for personal gain
• Insulting, harassing, or causing disunity within the community
• Advertising, trading, or selling illegal products/services, or exchanging accounts/items for cash or assets outside of the FunGames system

6.3. User-Generated Content and Zero-Tolerance Policy

The Services allow users to create and share content (including but not limited to chat messages, character names, and guild names). By using the Services, you agree that:

• FunGames enforces a ZERO TOLERANCE policy toward objectionable content and abusive users, including: pornographic, violent, hateful, discriminatory, insulting, threatening, or harassing content, as well as spam and scams.
• All user-submitted content is automatically screened by a word-filtering moderation system. Users can report objectionable content and block abusive users directly within the application; content from a blocked user immediately stops being displayed to you.
• FunGames will review every report and act within 24 hours of receiving it: removing the violating content and applying measures to the offending account (chat ban, temporary suspension, or permanent account suspension) depending on the severity.

7.1. Right to Manage and Provide Services

• Monitoring and Inspection: FunGames reserves the right to monitor, inspect, and record user activities on the Services to detect, prevent, and handle any violations in a timely manner.
• Changes and Upgrades: FunGames may change, upgrade, or temporarily suspend the Services for maintenance, optimization, or product development without prior notice. This may affect the user experience.
• Right to Suspend: FunGames reserves the right to unilaterally suspend, temporarily halt, or terminate the provision of Services to any User if it has sufficient grounds to believe that the User has violated the Terms of Service.

7.2. Right to Handle Violations

Based on the severity of the violation, FunGames reserves the right to apply the following measures to a User's account:

• Warning and Reminder: Sending a warning notification via email or in-game message.
• Temporary Account Suspension: Temporarily stopping the User's access to and use of the Services for a specified period.
• Permanent Account Suspension: Completely terminating the User's access to and use of the Services for the violating account.
• Account and Data Deletion: Permanently deleting the account along with all its data, virtual items, FunCoin, and other assets within it.
• No Compensation: FunGames will not be held liable for any compensation for damages or losses resulting from the violation-handling measures listed above.

7.3. Responsibility for Information Security and Protection

• Personal Information Security: FunGames is committed to protecting your personal information in accordance with its published Privacy Policy. We implement necessary technical and organizational measures to safeguard data from unauthorized access, use, or disclosure.
• Limitation of Liability: FunGames is not responsible for the disclosure of your information due to reasons beyond our control, including but not limited to: You voluntarily sharing your personal information; The system being compromised by external attacks or force majeure events; Errors from third-party service providers linked to FunGames.
• Disclosure under Legal Request: FunGames reserves the right to provide User information to regulatory agencies when there is a legitimate legal request for the purpose of investigation, prosecution, or other legal compliance.

8.1. Complaint Channels and Process

All complaints must be submitted to FunGames through the official support channels listed on our website. FunGames will not handle complaints sent via unofficial channels.

When filing a complaint, you must provide complete and accurate information for a swift resolution:

• Account details: Your Fun ID and in-game character name (if applicable).
• Incident description: A detailed account of the issue, including its content, time, and location.
• Evidence: Supporting images, videos, or transaction logs (screenshots).

8.2. Resolution Period and Principles

• FunGames will only accept and resolve complaints filed within 30 days of the incident. After this period, FunGames reserves the right to decline resolution.
• We are committed to processing complaints as quickly as possible, based on the information you provide and the data available in our system. FunGames will not handle complaints with unclear evidence or information from unofficial sources.

8.3. Payment-Related Complaints

• Transaction Verification: For complaints related to payments (e.g., failed FunCoin top-ups or lost items), FunGames will require you to provide proof of the transaction, such as a top-up card code, a bank transaction screenshot, or an e-wallet transaction history.
• System Errors: FunGames is only responsible for processing and returning the corresponding value if a system error is confirmed to have originated from our side (e.g., money was deducted but FunCoin was not added to your account).

8.4. FunGames's Rights in Complaint Resolution

• FunGames reserves the right to make the final decision on all complaint resolutions, and the User must accept this decision.
• FunGames also has the right to deny a resolution if the User engages in fraudulent behavior, provides false information, or forges evidence.

9.1. Severability: If any provision of these Terms is deemed invalid, void, or unenforceable, the remaining provisions will remain in full force and effect.

9.2. Governing Law: This agreement is governed by and interpreted in accordance with the laws of Vietnam. Any disputes will first be resolved through negotiation. If negotiations fail, the parties agree to submit the matter to a competent court in Vietnam.

Thank you for reading and complying with the FunGames Terms of Service.